At JosephHollak.com and Build Success™, we are committed to providing high-quality business advice and online courses. We understand that circumstances may arise where you may need to request a refund. This Refund Policy explains when refunds are available, the process for requesting them, and the terms and conditions under which refunds will be issued.

By purchasing our products or services, you agree to this Refund Policy in full.

We offer refunds under the following conditions:

• Online Courses: You are eligible for a full refund within 30 days of purchase (unless otherwise specifically stated) if you have not accessed or completed more than 50% of the course content. If you have accessed or completed more than 50%, refunds will not be issued.

• Business Consulting Services: Refunds for consulting services are available on a case-by-case basis. If you are unsatisfied with the service provided, you may request a refund within 30 days of your first session. Please contact us directly at support@buildsuccess.com or joseph@buildsuccess.com to discuss your concerns.

• Subscription Services (If applicable): For any subscription-based services, you may cancel your subscription at any time. However, refunds will only be issued for the first 7 days of the initial subscription period, provided no services or content have been accessed. For subsequent billing periods, cancellations will take effect for the next billing cycle, and no partial refunds will be issued.

• Live Events or Webinars: Refunds for live events or webinars are available up to 7 days before the scheduled event date. Refunds will not be issued for cancellations made within 7 days of the event.

To request a refund, please follow these steps:

• Step 1: Submit a written refund request via email to support@buildsuccess.com or joseph@buildsuccess.com, providing your order number, the product or service purchased, and the reason for your refund request.

• Step 2: We will acknowledge receipt of your request within 3 business days.

• Step 3: If your request meets our eligibility criteria, the refund will be processed within 3 business days after approval. Refunds will be issued to the original payment method used during the purchase.

Please note that processing times may vary depending on your payment provider.

Refunds will not be issued for:

• Digital products that have been downloaded or accessed in full.
• Custom consulting packages or personalized business advice that has already been delivered.
• Courses, subscriptions, or services purchased at a discount or during a sale, unless explicitly stated otherwise.